Incidents and maintenance reported on status page for Uanataca https://status.uanataca.com/ https://d1lppblt9t2x15.cloudfront.net/logos/fc71cd01f9cf0ec39af6ec62a31478bf.png https://status.uanataca.com/ en https://status.uanataca.com/incident/1067724 Thu, 17 Sep 2026 22:45:00 -0000 https://status.uanataca.com/incident/1067724#aecddfe1eaefdaebafd307f8155bc6d2b9d4eb66bc6a85f03c0aab854766b1a5 Incident Summary: Issuance services were unavailable from 22:10 UTC to 22:45 UTC (00:10–00:45 CEST) due to an issuing node becoming unresponsive following a database deadlock. Timeline: 22:10 UTC — Issuance services became unavailable. An issuing node was found to be stuck due to a deadlock on the database. 22:10–22:45 UTC — Technical team connected to the affected systems, performed root cause analysis, and resolved the deadlock condition. 22:45 UTC — Issuance services were restored and confirmed operational. Root cause: A deadlock on the database caused the issuing node to hang, blocking all issuance requests. Resolution: The team accessed the affected node, identified the deadlock, and cleared it, restoring normal operation. Current status: Services are fully operational. The team is continuing to monitor the situation closely to confirm stability. https://status.uanataca.com/incident/975142 Thu, 23 Jul 2026 10:36:00 -0000 https://status.uanataca.com/incident/975142#5bc47e4335cdda95764e46b032e8d1b248858521de757383c412c3067748f9be Incident Dear customer, the team has resolved the issues and will continue to monitor the situation to prevent it from recurring. https://status.uanataca.com/incident/975142 Thu, 23 Jul 2026 09:52:00 -0000 https://status.uanataca.com/incident/975142#2f2205d1e99b5f54b1eb7cbe9bb7b7fee81bc92c7b43b176b459d75dd2bc51d2 Incident Dear customer, the team has identified the root cause and they are working on a resolution; the maximum estimated time to resolution is currently 45 minutes. https://status.uanataca.com/incident/944764 Mon, 06 Jul 2026 12:40:00 -0000 https://status.uanataca.com/incident/944764#46744658036aff5a59605aa86244c79e4dbfdc41618e2cac00abc20cfc897274 Incident Root Cause Identified and Mitigated Our engineering team has completed the Root Cause Analysis (RCA) for the recent service degradation affecting certificate issuance. The issue was traced back to an unprecedented concurrency anomaly within our backend infrastructure. We have successfully applied the necessary adjustments to resolve the issue and prevent it from recurring. All certificate issuance services are fully restored and operating normally. We will continue to monitor system performance closely to ensure sustained stability. https://status.uanataca.com/incident/944764 Mon, 06 Jul 2026 10:30:00 -0000 https://status.uanataca.com/incident/944764#e529548b765f14724b9f00b4d0a81574caeaf64dc86cb5f03636afc95af980aa Incident The certificate issuance systems experienced a degradation from 11:45 to 12:00, followed by a severe degradation between 12:00 and 12:15. Please note that only the certificate issuance services were affected, while TSA and remote signature services remained fully operational. As of 12:15, the situation has been completely resolved and everything is operating normally again. We are monitoring the situation and will provide the next update in 2 hours. https://status.uanataca.com/maintenance/941558 Thu, 02 Jul 2026 11:18:58 -0000 https://status.uanataca.com/incident/941558#bfe1e59d0d020cf842163fd90c02f089f445bc42fbfda9893620a3398d1617d6 Maintenance We are currently performing scheduled maintenance on our infrastructure. All services remain fully operational and no disruption is expected during the maintenance window. https://status.uanataca.com/incident/932162 Tue, 23 Jun 2026 11:02:00 -0000 https://status.uanataca.com/incident/932162#8ba7f77958ce8bab37424d362d8557eb5023ef1f21175827428f52164ad8057e Incident Post-Mortem / Root Cause Analysis (RCA): The downtime registered by this monitor between June 11th, 2026, and June 15th, 2026, is a false positive and does not represent an actual outage of the production Time Stamping Authority. Technical Breakdown: Root Cause: On June 11th, the production TSA timestamping certificate (used to sign time-stamp tokens) was renewed. However, the external monitoring probe's validation trust store was not simultaneously updated to recognize and trust the new certificate. Behavior: During routine health checks, the probe requested a timestamp but failed to validate the signed response because it didn't trust the new TSA certificate yet. This triggered a false "DOWN" alert, even though the TSA infrastructure was fully operational, healthy, and correctly serving all production clients. Resolution: On June 15th, the monitoring probe's trust store was updated with the new TSA certificate, immediately restoring the correct "UP" status. The actual service availability during this timeframe remains at 100%. This incident was strictly limited to the monitoring system's verification layer. https://status.uanataca.com/maintenance/918102 Mon, 08 Jun 2026 16:19:09 -0000 https://status.uanataca.com/incident/918102#87362b6ed3abb5de1e01b61e82b3b5a0ec5aab1e9c39441d7195827f7d556a7f Maintenance Service interruption of the Uanataca timestamping service for those consuming the service through the following URLs: https://tsa.uanataca.com/tsa/tss03 https://tsa.uanataca.com/tsa/tss02 https://status.uanataca.com/incident/783001 Tue, 09 Dec 2025 19:00:00 -0000 https://status.uanataca.com/incident/783001#2ca41fabd672e6275df51a629d67eb90d9b9dfa7e1ceca278c179ec5738eb8f7 Incident We have identified the root cause and completed all internal checks. The implemented fix is in place, and the services are running smoothly. https://status.uanataca.com/incident/783001 Tue, 09 Dec 2025 16:35:00 -0000 https://status.uanataca.com/incident/783001#fb9af681e180a246d5842b3d03c567215a34310d2f22acb8b3fb472af16cb40d Incident The situation has been fully resolved, we continue to monitor, further update in the next hour. https://status.uanataca.com/incident/783001 Tue, 09 Dec 2025 15:43:00 -0000 https://status.uanataca.com/incident/783001#162b90ba74b4186544bede9943debaea39d35d17c255f3317b8983a87fcedafa Incident We have identified and resolved the issue affecting the service. Systems are recovering and operations are gradually returning to normal. We continue to closely monitor the platform to ensure full stability. https://status.uanataca.com/incident/783001 Tue, 09 Dec 2025 12:04:00 -0000 https://status.uanataca.com/incident/783001#3f214b466af303a7ef11b8484eb8807002a94db05dee30ef969dd352d6c0a784 Incident We are currently investigating the incident and working to resolve it as quickly as possible. Thank you for your patience while we address this issue. https://status.uanataca.com/maintenance/758262 Wed, 05 Nov 2025 05:00:44 -0000 https://status.uanataca.com/incident/758262#d3a4eddff5ace8178291ec0cf1a963a64310761c5a9563b37919a0b5b0106a69 Maintenance Please be informed that a scheduled maintenance will take place on the SignCloud component. During this window, some operations may experience temporary slowdowns or brief interruptions.