Previous incidents

Dear customer, the team has resolved the issues and will continue to monitor the situation to prevent it from recurring.

Root Cause Identified and Mitigated
Our engineering team has completed the Root Cause Analysis (RCA) for the recent service degradation affecting certificate issuance. The issue was traced back to an unprecedented concurrency anomaly within our backend infrastructure.
We have successfully applied the necessary adjustments to resolve the issue and prevent it from recurring. All certificate issuance services are fully restored and operating normally. We will continue to monitor system performan...

Post-Mortem / Root Cause Analysis (RCA):
The downtime registered by this monitor between June 11th, 2026, and June 15th, 2026, is a false positive and does not represent an actual outage of the production Time Stamping Authority.

Technical Breakdown:
Root Cause: On June 11th, the production TSA timestamping certificate (used to sign time-stamp tokens) was renewed. However, the external monitoring probe's validation trust store was not simultaneously updated to recognize and trust the new cer...